RFI partners with Rapid Response
RFI Security, Inc. – San Jose, CA – March 7, 2016 – RFI is announcing a strategic partnership with Rapid Response Monitoring Station (RRMS) and closing its internal central station. RFI continues to make decisions to drive our valued proposition while strengthening our customers’ experience with more services, mobile apps and customized solutions. “As a business decision, there is no question we are doing what’s best for RFI and our customers. Rapid Response has a robust of features and services which will benefit our customers immediately,” said Dee Ann Harn, CEO of RFI. To provide the most advanced technologies available for Central Station monitoring services, RRMS has 20 full-time programmers on staff. With locations in Syracuse, New York and Corona, California, RRMS enables RFI to provide monitoring services in all fifty states with mirrored reliability on both coasts.
To stay relevant, “the integrator of tomorrow has to look well beyond security,” Brad Wilson, President and COO of RFI, said. “The more services you bundle, the more value you have,” he said. Those services include fire, security, audio, health monitoring, both on- and off-premise. This transition is expected to be completed in the next 65 days.
To read the press releases, click the following links:
RFI President & COO Brad Wilson speaks to TMCnet
RFI Security, Inc. – San Jose, CA – Renews CSAA Five Diamond Central Station Certification
Vienna, VA, September 22, 2015 – The Central Station Alarm Association (CSAA) International is pleased to announce that RFI Security, Inc. – San Jose, CA has renewed the prestigious “CSAA Five Diamond Central Station Certification.”
This Certification testifies that 100% of the company’s central station operators have achieved proficiency and certification by passing the CSAA Central Station On-Line Operator Training Course. These courses cover virtually all phases of central station communications with customers, law enforcement, fire and emergency services communications centers. This critical area of communications is the life-saving link between the residential or business properties and the law enforcement, fire and emergency services in local areas. In order to achieve the Five Diamond Certification, each and every operator must have not only passed the course, but demonstrated:
- Proficiency in alarm verification, which helps reduce false alarms;
- Proficiency in communications with Public Service Answering Points, such as the Emergency 911 centers;
- Knowledge of electronic communications equipment, including radio;
- An understanding of the codes and standards of such organizations as Underwriters Laboratories, Factory Mutual, the National Fire Protection Association and others; and
- Proficiency in the area of emergency preparedness under a wide scenario of possibilities.
In addition, Five Diamond companies have demonstrated an exceptionally high degree of responsibility to their local community and their customers through the investment of time, money and commitment to 100% quality operator training.
There are approximately 2,700 central stations in the United States, which communicate and interact with the law enforcement, fire and emergency services agencies. Of this group, fewer than two hundred central stations have achieved Five Diamond Certified status.
The Central Station Alarm Association International (CSAA) is an internationally-recognized non-profit trade association that represents professional monitoring companies that are listed by a CSAA-approved Nationally Recognized Testing Laboratory, such as FM Global, Intertek/ETL or UL. CSAA is legally entitled to represent its members before Congress and regulatory agencies on the local, state and federal levels, and other authorities having jurisdiction (AHJs) over the industry. Since its incorporation in 1950, CSAA has served its members’ interests through education, online training, meetings and conventions, certification, insurance, and industry standards.
RFI Proud to be Recognized as a Gold Award Winner
RFI Corporate Office, San Jose, CA – On Thursday, September 10, RFI’s corporate office was recognized for our contributions to the fight against hunger at the Second Harvest Food Bank’s Make Hunger History Awards. We were celebrated with other Santa Clara and San Mateo County companies who are dedicated to a better community by contributing to this important and worthy cause. Second Harvest has become one of the largest food banks in the nation, providing food to nearly a quarter of a million people each month. The Food Bank mobilizes individuals, companies, and community partners to connect people to the nutritious food they need – with more than half of the food distributed being fresh produce. Second Harvest also plays a leading role in promoting federal nutrition programs and educating families on how to make healthier food choices. RFI is honored to align with such an impressive organization and is proud of its employees for stepping up and making a difference in the lives of others.
RFI Offers Discounts on Video Surveillance Registered with Police Departments
RFI Corporate Office, San Jose, CA – August 28, 2015 – Many of us have seen television shows and movies in which police detectives review video surveillance recordings to “catch the bad guys” as well as fail to do so when shop owners don’t have properly functioning equipment. Where not all scenarios on tv and on the big screen are realistic, both of these scenarios are very possible and can make or break a police investigation on criminal activity.
Video surveillance cameras not only assist businesses and their employees in feeling safe and protected, they have proven effective in assisting police departments and district attorneys in catching and prosecuting criminals. Several business owners and executives have cited specific incidents where giving their local police departments access to their recorded footage has helped immeasurably.
Businesses in San Jose, among other cities, can join the fight against crime while protecting their companies by registering their cameras with their local police department who have camera registry programs. In support of safer workplaces and communities as well as law enforcement agencies, RFI Communications and Security Systems offers reduced costs on video surveillance systems, installation and monitoring to businesses and individuals who register in such programs.
RFI is a diversified multi-systems integrator that designs, installs, services and monitors technology-driven security and fire/life safety solutions. RFI maintains a 5-Diamond, UL certified 24/7 monitoring center. For information on video surveillance, intrusion, other security systems and fire/life safety needs contact Linda White at firstname.lastname@example.org. Mention this post to receive your discount on registered cameras.
RFI on 20th Annual SDM Top Systems Integrators Report
SDM Magazine – July 6, 2015 – SDM’s Top Systems Integrators Report ranks companies by their North American systems integration revenue, which includes solutions such as design, project management, product, installation, programming, start-up, and training sold directly to an end-user customer or through a tier of contractors. RFI is proud to have made the list in 2015 for the 18th consecutive year. We currently occupy the 15th spot out of 110 on the list. To read the article, visit http://www.sdmmag.com/articles/91383-20th-annual-sdm-top-systems-integrators-report
RFI CEO Wins Vice Presidency for The Electronic Security Association (ESA)
San Jose, CA – RFI Communications & Security Systems is pleased to announce that Dee Ann Harn, second generation CEO/Owner of RFI Enterprises, Inc., won the election for Vice Presidency of the Electronic Security Association (ESA). Established in 1948, ESA, has evolved into the largest professional trade association in the United States with the purpose of representing, promoting and enhancing the growth and professional development of the electronic life safety, security, and integrated systems industry. In cooperation with a federation of state associations, ESA provides government advocacy and delivers timely information, professional development tools, products and services that members use to prosper and grow their businesses. The association works at all levels to increase awareness about the value of the products and services members provide. It supports new technology and applications with customized and relevant training and proactively promotes the industry through consumer awareness activities supported by trade and media relations programs. ESA also supports legislation and regulations that enhance public safety. Guided by strong leadership and a commitment to the advancement of technology and professionalism, ESA is on a strong foundation that includes financial stability and recognition as the only professional trade association that works to address issues important to the well-being of the industry.
The ESA’s executive team leads, under the authority of the board of directors, to uphold the Bylaws and Code of Ethics. With Dee Ann’s qualifications as an industry business owner and her experiences in serving the trade, she has a unique ability to represent ESA members for the next two years and provide continuity to the vice president role. She demonstrates her commitment to building a strong association by her willingness to listen, demonstrate patience, show vision, and initiate action when necessary. Dee Ann is actively involved in industry organizations CSAA, ESA, and ASIS. She currently is serving as Vice President on ESA’s Executive Committee and chair for the Executive Management Professional group.
Dee Ann’s leadership of RFI has reinforced her responsibility to develop not just her own company, but to utilize her position on the Executive Committee to look for opportunities to bridge our industry to the inevitable changes seen with new technology and incoming workforce development. Her commitment and work ethic learned from growing up in a family owned business has provided a strong understanding of the history of the security industry over the past three decades. Her family started RFI in 1979, in a small town outside of San Jose, California as a way to put the kids through college. The business has grown to include a CSAA Five Diamond UL Monitoring Center, located within the corporate office in San Jose, as well as five additional locations on the west coast. RFI has been named SDM’s 2012 Systems Integrator of the Year, Honoree and has been consistently recognized as one of the top 25 Family Owned Businesses by Silicon Valley/San Jose Business Journal.
Law Enforcement Support for ASAP-to-PSAP
May 29, 2015 – At ISC West in April, a panel of law enforcement officers took the stage to discuss “Verified Alarms and Priority Response” presented by the Partnership for Priority Verified Alarm Response (PPVAR). A big part of the conversation was ASAP-to-PSAP. The ASAP program enables monitoring centers to transmit alarm response requests directly into the 911 center’s automated dispatch program, eliminating manual phone calls and reducing potential for error. RFI’s Control Center was the first monitoring center on the west coast to have the ability to be able to perform the ASAP side of the equation. This technology makes it beneficial for systems to be monitored and video to be verified through our monitoring center. Law enforcement agencies are trying to get here also, but currently, there are not yet any jurisdictions that have PSAP on the west coast. This video features law enforcement executive experts weighing in on the ASAP program and its benefits.
RFI Listed with the SDM 100 Largest Security Providers in the United States
SDM Magazine, May 2015 — RFI is honored to be in top half of the 2015 SDM 100 Largest Security Providers list. The companies on the list are in the U.S. and were ranked by their Recurring Monthly Revenue (RMR). They provide electronic security systems and services to both residential and commercial customers. Revenue is from the sale, installation, service, hosting and monitoring of electronic security and safety systems, such as intrusion and fire alarm, access control, video surveillance, and related low-voltage systems. RFI is #49 on the list. Stay connected to RFI by following our LinkedIn page.
HID Global and RFI Pilot Use of Smartphones and Gesture Technology for Enterprise Access Control
San Jose, CA, October 15, 2014 –RFI Communications & Security Systems and HID Global® completed a successful mobile access control pilot at Netflix®, the world’s leading Internet subscription service for enjoying TV series and films. Pilot participants used the RFI installed HID Mobile Access® solution on a variety of Samsung and Apple smartphones with Bluetooth Smart communications channels, and utilized HID Global’s patented “Twist and Go” gesture technology as a new, more convenient way to open doors.
“We were pleased with the results of our initial pilot in 2012 with HID Global and RFI, which validated the benefits of mobile access control for physical enterprise security,” said Amy Dee, director of procurement and facilities with Netflix. “Our latest 2014 project really illustrates how far mobile access control has come over the last couple of years. The HID Mobile IDs and HID Mobile Access App are extremely easy to use, and HID Global’s mobile-enabled readers meet all the needs of our demanding enterprise environment. We also found that the HID Secure Identity Services portal is easy to use, making identity management a very simple and secure process.”
A key element of the 2014 pilot was the use of Bluetooth Smart, whereas NFC was the only short-range communication technology available for mobile access control during the 2012 Netflix pilot. Adding support for Bluetooth Smart enables mobile access control to be used with popular smartphones, tablets and other mobile devices, without the need for accessories. Bluetooth Smart also delivers a longer connection range, which, coupled with HID Global’s patented “Twist and Go” gesture technology, makes it possible to open doors and gates while driving or walking up to a mobile-enabled reader by simply rotating the smartphone.
Powered by Seos®, the HID Mobile Access solution worked seamlessly with the existing Netflix access control system from AMAG, and HID Global’s mobile-enabled iCLASS SE® readers delivered maximum flexibility by enabling participants to use Mobile IDs as well as their existing HID Prox keyfobs and MicroProx Tags.
“HID Global has established a true ecosystem for mobile access control that, in turn, has created the opportunity for partners like RFI to enter new markets where we can deliver important new capabilities and customer value,” said Brad J. Wilson, CPP, President and COO, RFI Enterprises, Inc. “As an HID Advantage Platinum Partner, it has been extremely valuable working with HID Global on this ground-breaking pilot. We look forward to continuing our collaboration with a company that has great vision and the critical ability to anticipate and help lead industry developments that require the highest levels of trust and authentication.”
According to Adrian Noriega, the RFI field project manager who installed HID Mobile Access for the Netflix pilot, the HID Mobile Access Configuration Application was used to configure the Bluetooth Smart portion of the iCLASS SE reader so that users could either tap their smartphone to it or rotate (twist) the device as they approached it. Installing the HID Mobile Access App on participants’ phones was also quick and trouble-free. “Once participants received the invitation code, they were able to use the App with ease,” Noriega said. “Also, having the ability to use the ‘Twist and Go’ feature was very convenient for pilot participants. This solution really represents technology at its best, and the next step in security and convenience for access control.”
“This pilot demonstrated the benefits of HID Mobile Access while also highlighting our ongoing commitment to valued HID Advantage Partners like RFI, which is ranked #16 on the 2014 SDM Magazine 100 Report,” said Debra Spitler, vice president, Strategic Alliances with HID Global. “Our customers and partners are both vitally important to us as we work to innovate what’s next in secure identities, and to bring new products, solutions and services to market.”
RFI Ranked #16 on The SDM 100 Report
July 11, 2014 –The SDM 100 Report ranks U.S. companies that provide electronic security systems and services to both residential and non-residential customers. The primary objective of the report is to measure consumer dollars gained by alarm companies, in order to present an account of the size of the market served by the 100 largest security providers. These alarm companies earn their revenues from the sale, installation, service and monitoring of electronic security systems — such as intrusion and fire alarm, access control, video surveillance, and related low-voltage systems.
RFI is proud to have made it onto the top 100 list for the 23rd year in a row (since the report’s inception). RFI is ranked #16 on the 2014 SDM 100 Report.
RFI’s Mark Simpson Wins 2014 CSAA Support Person of the Year
July 8, 2014 — Mark Simpson, RFI’s Control Center manager, recently received the 2014 CSAA Support Person of the Year Award.
The Central Station Alarm Association (CSAA) recognizes central stations and their outstanding personnel who perform in the highest professional manner, making a significant contribution to the betterment of the alarm industry and the alarm profession, while demonstrating exceptional service to their customers and community. The recognition takes place annually at the CSAA Excellence Awards ceremony at ESX in Nashville, Tennessee.
In Mark’s 27 years with RFI, he has shown dedication to not only RFI and The Control Center, but to the industry as a whole. He takes personal responsibility to sharpen his skills to benefit the central station as well as its customers. Mark has shown his commitment to both continuing his own education and to training the next generation. In addition, he serves at the president of the Silicon Valley Alarm Association.
Says CEO of RFI Dee Ann Harn, “All of us at RFI are tremendously proud of Mark. Receiving the award for 2014 CSAA Support Person of the Year is much deserved. For over 25 years, Mark has helped build RFI’s Control Center to become one of the premium monitoring stations in the western region. He has shown a commitment to learning and implementing new technology to make the Control Center successful. Thank you Mark!”
RFI Honored by Strategic Partners
April 2, 2014 – In the past few months, RFI Communications and Security Systems has been honored by strategic partners.
The string of recognition started with 3 accolades from Honeywell. The 2013 Circle of Excellence award was presented in recognition of RFI’s display of quality service and for embracing the Authorized Dealer Program for integrated security. Also in recognition of their integrated security, RFI was given the 2013 Dealer of the Year award. Another Honeywell honor, second place Dealer of the Year, was awarded for RFI’s status in the Authorized Dealer Program for commercial security systems.
Software House presented RFI with a 2013 Enterprise Partner award. The praise was to acknowledge RFI’s efforts and achievements in product presentation as well as customer satisfaction.
Siemens recognized RFI with two Star Performance awards for 2013. The first is a best performance to plan in class AAA. The second is for best overall performance in the North West territory. RFI is honored to be a Siemens’ platinum partner.
RFI is proud to maintain positive relationships with partners with stellar reputations to provide its customers with excellent products and outstanding customer service.
RFI Communications & Security Systems accepted three prestigious awards from Honeywell.
February 18, 2014 – RFI, a leader in the Electronic Security System marketplace, was honored to receive three highly sought after awards from Honeywell, a global Fortune 100 company.
RFI was presented with the 2013 Circle of Excellence award. The honor was given in recognition of RFI’s commitment to excellence in service and sales and for effectively implementing the Authorized Dealer Program for integrated security.
In recognition of their skill regarding integrated security, was the award of 2013 Dealer of the Year award. RFI is the 15 largest security systems integrator in the US and is honored to receive this award.
A third Honeywell honor, 2nd place Dealer of the Year, was presented to RFI for their status in the Authorized Dealer Program for commercial security systems.
Overall, RFI is proud to be Honeywell’s Partner of Choice as well as of their stellar record with leading manufacturers, pointing toward extensive industry and product knowledge. RFI finds gratification in being a thought leader with the ability to provide quality products, installation and service to their customers.
RFI Awarded 2013 Gold Partner of the Year for North America by Axis Communications
RFI is a Gold Partner in Axis’ Channel Partner Program, designed to help partners leverage Axis’ technology to capitalize on the fast-growing network video surveillance industry. As a channel-oriented company, Axis views partners as an extension of its team, playing a key role in the overall success of the company as well as the surveillance market’s transition from analog CCTV to digital video.
“RFI Communications & Security Systems has always been a solid partner with a dedicated staff that is willing to work closely with us to provide the best solution for their customers,” said Larry Newman, director of sales, Axis Communications, Inc. “Their openness and willingness to learn reflect our own values as a company, which has only strengthened our partnership.”
ACCC is an annual gathering of Axis’ top distributors, systems integrators, software development and strategic infrastructure partners throughout North America. This year’s event drew more than 300 attendees, including RFI, who participated in educational workshops about IP-based surveillance technology and future roadmap and sessions that highlighted network video best practices and customer success stories.
RFI Partners with The San Jose Silicon Valley Chamber Of Commerce and Teenforce in Their Efforts to Employ Youth
“The chamber is very proud of the efforts of our members to support foster youth in our community,” said President & CEO Matthew Mahood. “This hiring model works for both youth and businesses. In fact, the chamber hired an outstanding young worker through the TeenForce program.”
The real impact of this program is captured by Joaquin Trejo, 20, a former foster youth. “When I attended the Hiring Fair last June, I was struggling with housing and hadn’t had steady employment,” Trejo said. “With the support of TeenForce and RFI, I now have stable housing and am learning skills that will lead to a career.”
Three Hiring Fairs will be held in 2014 at the San Jose Silicon Valley Chamber of Commerce offices. The first Hiring Fair is scheduled for January 28, and subsequent events will be held in May and October. For more information on the hiring fair, call 408-827-3078. Businesses are encouraged to contact TeenForce to schedule time slots to interview pre-screened and prepared candidates at the January 28 Hiring Fair. “TeenForce and the FYEC members will recruit and prepare candidates specifically suited for the job openings,” said TeenForce CEO John Hogan. “This is why it is a Hiring Fair and not a Job Fair. We are intentionally matching applicants to available positions, so the interviews are highly productive.”
RFI Participates in The San Jose Sharks® Opening Night Street Rally
RFI enjoyed participating in the event as an official sponsor and is proud to be the Preferred Security Provider of The San Jose Sharks®!
RFI Partners with The San Jose Sharks®
RFI is pleased to work closely with SAP Center and San Jose Ice to secure their facilities and is enthusiastic about being an official sponsor of the beloved and respected San Jose Sharks. “The partnership with the San Jose Sharks is an exciting way to promote RFI’s brand while supporting an area favorite and helping to stimulate local economy. We are proud of our association with a strong organization that cares about the community,” said Brad Wilson, President & COO.
“ASAP” Has Been Deployed in The Control Center, San Jose, California
RFI in the 2013 SDM 100 Largest Security Providers List
RFI on SD&I Fast 50 National List
The Control Center Awarded the 2013 FARA Award
RFI Being Recognized Again in the 25 Family-Owned Businesses Survey
by Silicon Valley/San Jose Business JournalSan Jose, California – March, 2013 — RFI was once again recognized in the Top 25 Family-Owned Businesses Survey by the Silicon Valley/San Jose Business Journal. RFI has made it to this list every year. Click here to view our Certificate on this achievement.
RFI Recognized as SDM’s 2012 Integrator of the Year Honoree
RFI Contracted by Good Technology for the HID Readers that Support NFC-Based Access by Smartphones
RFI Joins Silicon Valley Leaders by Investing in the Long-Term Success of the Community