Recognizing RFI Veterans for Their Unwavering Service
RFI President & COO, Brad J. Wilson, CPP – November 9, 2017 – As we approach Veterans Day I am proud to be part of the greatest nation on Earth. I am filled with a sense of love and gratitude for those who have offered, and sometimes who have offered and given their lives in service to our country. Since the Revolutionary War in 1776, 45 million Americans have been part of the Armed Forces during conflict.
It is important for us to pause and acknowledge our debt to those who paid so large a share of freedom’s price. As we stand here in grateful remembrance of the veterans’ contributions we renew our conviction of individual responsibility to live in ways that support the eternal truths upon which our Nation is founded, and from which flows all its strength and all its greatness.
Each day brings us new hope, new ideas, and new inspiration. The past is history, but the present is our treasure. We cannot hope to improve our future without learning from the past.
This is why we commemorate Veterans Day.
RFI is proud of our veterans who serve or have served our country.
God Bless America!
Making Strides Against Breast Cancer
San Jose, Calif. – October 28, 2017 –RFI and our employees formed “Team RFI”, and walked and raised money for this great cause. We raised $1,115, and with RFI matching $1,000 the total was $2,115. The fund will be used towards the American Cancer Society’s efforts to save lives from breast cancer. They raise awareness about breast cancer prevention. They honor survivors. RFI is proud to be able to help.
RFI’s Vision on Cloud Video Services in SDM Magazine
SDM Magazine – October 7, 2017 – RFI was interviewed by SDM Magazine on the subject of “5 Ways to Increase RMR With Cloud Video Services”. Here is the excerpt from the magazine:
“While Michael Moritz, Business Development Manager, Commercial Solutions, RFI Communications, San Jose, Calif., says about 50 percent of RFI’s new customers are using cloud-based video solutions or access control, he adds this caveat: “If you look at the number of cameras or number of doors in access control, then the percentage is probably a lot smaller, probably 25 percent, being that … the enterprise-type customers are still sticking mostly with conventional. But he adds that since RFI started steering people toward cloud in the last six months, it has really picked up, and that people are reacting well to cloud video services, and — more to the point — it has absolutely been a boon to his RMR.”
RFI on N. NV Security & Alarm Companies Listing
Northern Nevada Business Weekly – September 2017 — RFI is proud to be listed as one of the 2017 Northern Nevada Security & Alarm Companies published by the Northern Nevada Business Weekly in its Book of Lists. RFI ranked No. 13 on this list of 25 companies. RFI has offices in the Western United States and has been providing the latest technology for integrated security and fire/life safety solutions.
RFI on the List Again for the 50 Largest Private Companies in Silicon Valley
San Jose, California – September 9, 2017 — RFI has achieved again to be one of the 50 Largest Private Companies in the Silicon Valley. This list was published by the Silicon Valley/San Jose Business Journal and ranked by the 2016 fiscal year revenue. Here are our certificates for 2016 and 2017.
RFI Contributing to 2017 Back-To-School Drives
SAN JOSE, Calif. — (August, 2017) — This year RFI participated in the Family Giving Tree’s Back-to-School Drive. Family Giving Tree was founded over 25 years ago as a result of a San Jose State University class MBA project — the goal was to “create a program that adds value to someone else’s life.” Their vision is to see a world where children are made to feel valuable and empowered as part of their community through a shared belief in the power of giving. Today FGT is the largest gift and backpack donation program in California. RFI and our employees donated $640 cash, 22 filled backpacks, and contributed time to fill backpacks at the FGT warehouse in preparation for kids going back to school. Dexter Capinpin, Senior Field Engineer, stated: “There is nothing more fulfilling than making a difference to the children of our magnificent community.”
RFI Volunteering at 2017 Family Giving Tree
RFI Donating to 2017 Back to School Drive
RFI Ranked #16 on SDM 2017 Top Systems Integrators Report
SDM Magazine – July 1, 2017 – RFI is proud to have made the list of the 2017 22nd Annual SDM Top Systems Integrators Report. We have made it consecutively every year from the inception of this report, and we ranked #16 this year among 100 North American top systems integrators on the list. RFI has been ranked within the top 20 – #12 for 2016, #15 for 2015, #16 for 2014. The 2017 ranking was based on revenue for 2016 from systems integration solutions such as design, project management, product, installation, programming, and training sold directly to an end-user customer or through a tier of contractors. It does not include recurring monthly revenue (RMR) from service and monitoring, which was ranked on SDM 100 that RFI also made the list. Security needs have been heightened by increase in crime, concern for employee safety and current events such as active shootings that happened around the globe. This is an important achievement which validates RFI’s main focus to continuously strive to deliver up-to-date technology security and fire/life safety solutions to our valued customers.
Dee Ann Harn, CEO Interview from ESX
RFI, Honoree of Both 2017 & 2016 Greater Bay Area Top Family-Owned Businesses
San Francisco Business Times – June 30, 2017 & May 2016 – RFI is proud to be honored on the listings of both 2017 and 2016 of the Greater Bay Area Top Family-Owned Businesses published by the San Francisco Business Times. To qualify for the list, companies must be majority family-owned and based in the Greater Bay Area. Businesses were ranked by companywide revenues of the previous fiscal years. To view the certificates, click 2017 for the current year and 2016 for the previous year.
RFI in the 2017 SDM Top 100 List Again
SDM Magazine, May 22, 2017 – RFI was recognized again by SDM to be one of the Top 100 Security Dealers in the U.S. These companies earn their revenues from the sale, installation, service and monitoring of electronic security systems, such as intrusion and fire alarm, access control, video surveillance, and related low-voltage systems. SDM 100 firms are ranked by their Recurring Monthly Revenue (RMR), and RFI was listed #71. In this same survey, RFI ranked #27 by Total Annual Revenue, and #6 by Non-Residential Revenue. To view the certificate, click here.
RFI Awarded 2 Years Consecutively as “America’s Most Honored Businesses – Top 1%”
American Registry – April, 2017 & July 29, 2016 – RFI was honored both in 2017 and 2016 on the list of “America’s Most Honored Businesses – Top 1%” researched by The American Registry. It was awarded for continuous professional recognition, an accomplishment realized by the Top 1% of American businesses. All qualifying public recognitions of excellence are certified by The American Registry and include significant mentions in the press, honors by recognized trade groups, and acclaimed recognitions by peers or clients. Out of hundreds of thousands of businesses evaluated and researched by The American Registry, only those businesses which have been publicly awarded multiple times for their professional excellence were considered. Click to see our Achievement Awards for 2017 and 2016.
RFI Listed on the 2017 Family-Owned Businesses
Silicon Valley Business Journal – April 21 2017 – RFI was listed again as one of the 2017 Family-Owned Businesses in the Silicon Valley where passion, character and loyalty are shared values. This annual listing was ranked by revenue where RFI was listed #21 amongst 45. Here is the excerpt on RFI in this Journal, “The general response is one of respect and admiration. We look at our company as a community since we have many long-term employees who aren’t family by blood, but have been committed and loyal to the growth and success of the company. RFI began as RFI Security on the Reece family’s kitchen table. Larry Reece and one helper provided all sales, installation and service for the first few years. Primarily, the business involved residential and small commercial systems. Larry Reece started RFI in 1979. He has been a technician and approached business from the view of the technician working directly with the customer to provide solutions for their security problems.” RFI is proud of this achievement and always believes, as our company tagline says, “Our People Make the Difference.” To view our certificate, click here.
Memorial Day Message 2017
Today, as in the past, there are problems that must be solved and challenges that must be met. We can tackle them with our full strength and creativity only because we are free to work them out in our own way. We owe this freedom of choice and action to those men and women in uniform who have served this nation and its interests in time of need.
In particular, we are forever indebted to those who have given their lives that we might be free. On this sacred day, we honor those Americans who died fighting for freedom. We pause to remember, to think about the meaning of the loss of brave men and women who did not return from the battle. And in cemeteries all across this great land, people will place flags or lay bouquets on quiet graves “where valor proudly sleeps.”
I don’t have to tell you how fragile this precious gift of freedom is. Every time we hear, watch, or read the news, we are reminded that liberty is a rare commodity in this world.
This Memorial Day, let us renew our resolve to remain strong enough to deter aggression, wise enough to preserve and protect our freedom, and thoughtful enough to promote lasting peace throughout the world.
I want to also acknowledge our own servicemen who have served our country:
May God bless the United States of America!
University of Nevada, Reno’s Access Control System Upgrade by RFI
AMAG Technology’s Website, LinkedIn, Twitter and Cygnus Business Media– May 2017-When the University of Nevada, Reno (UNR) learned their Casi Rusco access control system was deemed end of life and needed a massive upgrade, Housing Security Director, Charles (Chas) Stricker was told there was only one option by contacting his integrator, RFI Communications and Security Systems (RFI), and manufacturer, AMAG Technology, to explore the AMAG Symmetry SR Retrofit Solution. The upgrade was fast and allows reuse of UNR’s existing wiring, card readers and cards. University of Nevada, Reno saves millions upgrading its access control system to the AMAG Symmetry SR Retrofit Solution.
“We cut over White Pine in less than four hours,” said RFI Senior Account Executive, Hyong Cho. “We completed the programming changes and tested the doors. From that point on, we went to housing management, explained what we did and provided a budget number to finish the rest of the housing buildings.”
UNR uses the Blackboard Learning Management System for its student and faculty database. Symmetry pulls data from Blackboard on a schedule to populate cardholder data. “Symmetry looks at the Blackboard database to see what access is needed,” said Cho. “If there is a new student, Symmetry will grab the information and populate into the Symmetry database and assign access. If someone is removed, the card is automatically deactivated.” “Pre-planning and having IT support was instrumental to the success of this SR retrofit upgrade,” said Cho.
The relationship between RFI and UNR goes back to the mid-1990’s when UNR installed its first access control system. Over the past 20 years, RFI has worked with UNR on over 100 projects, and has developed a trusted relationship. “We have a great relationship with RFI,” said Stricker. “We’ve been down this learning path together and both have taken responsibility for mistakes and missteps. We trust their judgment and abilities and look to them for future solutions to best protect our students.” “I am very happy with how quickly we were able to complete the upgrade to the Symmetry SR Retrofit System,” said Stricker. “The software learning curve was quick, and RFI was willing to learn how to complete the upgrade. Even with all our last minute requests, both RFI and AMAG got it done.”
RFI Being Recognized Again in the 25 Top Family-Owned Businesses Survey
San Jose, California – September 16, 2016 —RFI is proud to be recognized again in the Top 25 Family-Owned Businesses Survey by the Silicon Valley/San Jose Business Journal. RFI has made it to this list every year, and ranked #19 this year. Click here to view our Certificate on this achievement.
RFI Security, Inc. – San Jose, CA – May 26, 2016 – RFI and our employees continually act for the benefit of the well-being of society in general. Our sense of social responsibility aims to maintain the welfare of our communities and environments. We have been supporting the following causes: Alzheimer’s Care, Education, Foster Children, Homeless Veterans, Hunger, Infant Health, Underserved Children. During the year, all RFI office locations regularly organize and contribute to numerous food and fund drives, as well as engage in support of other community charity causes.
On May 26, 2016, our San Jose Client Services Department were sporting their Red Noses. Red Nose Day is a special day to come together, have fun and make a difference for kids. It was run by the non-profit organization, Comic Relief, Inc. Their vision is of a just world, free from poverty; and their mission is to drive positive change through the power of entertainment. Laugh, Give, Save a Kid!
RFI Listed with the 2016 SDM Top 100 Security Dealers in the United States
SDM Magazine, May 2016 – RFI is proud to have made the list again for the SDM Top 100 Security Dealers in the U.S., which was ranked by their Recurring Monthly Revenue (RMR). These companies provide electronic security systems and services to both residential and commercial customers. They sell, install, service, host and monitor electronic security and safety systems, such as intrusion and fire alarm, access control, video surveillance, and related low-voltage systems. Stay connected to RFI by following our LinkedIn page.
RFI partners with Rapid Response
RFI Security, Inc. – San Jose, CA – March 7, 2016 – RFI is announcing a strategic partnership with Rapid Response Monitoring Station (RRMS) and closing its internal central station. RFI continues to make decisions to drive our valued proposition while strengthening our customers’ experience with more services, mobile apps and customized solutions. “As a business decision, there is no question we are doing what’s best for RFI and our customers. Rapid Response has a robust of features and services which will benefit our customers immediately,” said Dee Ann Harn, CEO of RFI. To provide the most advanced technologies available for Central Station monitoring services, RRMS has 20 full-time programmers on staff. With locations in Syracuse, New York and Corona, California, RRMS enables RFI to provide monitoring services in all fifty states with mirrored reliability on both coasts.
To stay relevant, “the integrator of tomorrow has to look well beyond security,” Brad Wilson, President and COO of RFI, said. “The more services you bundle, the more value you have,” he said. Those services include fire, security, audio, health monitoring, both on- and off-premise. This transition is expected to be completed in the next 65 days.
To read the press releases, click the following links:
RFI President & COO Brad Wilson speaks to TMCnet
RFI Security, Inc. – San Jose, CA – Renews CSAA Five Diamond Central Station Certification
Vienna, VA, September 22, 2015 – The Central Station Alarm Association (CSAA) International is pleased to announce that RFI Security, Inc. – San Jose, CA has renewed the prestigious “CSAA Five Diamond Central Station Certification.”
This Certification testifies that 100% of the company’s central station operators have achieved proficiency and certification by passing the CSAA Central Station On-Line Operator Training Course. These courses cover virtually all phases of central station communications with customers, law enforcement, fire and emergency services communications centers. This critical area of communications is the life-saving link between the residential or business properties and the law enforcement, fire and emergency services in local areas. In order to achieve the Five Diamond Certification, each and every operator must have not only passed the course, but demonstrated:
- Proficiency in alarm verification, which helps reduce false alarms;
- Proficiency in communications with Public Service Answering Points, such as the Emergency 911 centers;
- Knowledge of electronic communications equipment, including radio;
- An understanding of the codes and standards of such organizations as Underwriters Laboratories, Factory Mutual, the National Fire Protection Association and others; and
- Proficiency in the area of emergency preparedness under a wide scenario of possibilities.
In addition, Five Diamond companies have demonstrated an exceptionally high degree of responsibility to their local community and their customers through the investment of time, money and commitment to 100% quality operator training.
There are approximately 2,700 central stations in the United States, which communicate and interact with the law enforcement, fire and emergency services agencies. Of this group, fewer than two hundred central stations have achieved Five Diamond Certified status.
The Central Station Alarm Association International (CSAA) is an internationally-recognized non-profit trade association that represents professional monitoring companies that are listed by a CSAA-approved Nationally Recognized Testing Laboratory, such as FM Global, Intertek/ETL or UL. CSAA is legally entitled to represent its members before Congress and regulatory agencies on the local, state and federal levels, and other authorities having jurisdiction (AHJs) over the industry. Since its incorporation in 1950, CSAA has served its members’ interests through education, online training, meetings and conventions, certification, insurance, and industry standards.
RFI Proud to be Recognized as a Gold Award Winner
RFI Corporate Office, San Jose, CA – On Thursday, September 10, RFI’s corporate office was recognized for our contributions to the fight against hunger at the Second Harvest Food Bank’s Make Hunger History Awards. We were celebrated with other Santa Clara and San Mateo County companies who are dedicated to a better community by contributing to this important and worthy cause. Second Harvest has become one of the largest food banks in the nation, providing food to nearly a quarter of a million people each month. The Food Bank mobilizes individuals, companies, and community partners to connect people to the nutritious food they need – with more than half of the food distributed being fresh produce. Second Harvest also plays a leading role in promoting federal nutrition programs and educating families on how to make healthier food choices. RFI is honored to align with such an impressive organization and is proud of its employees for stepping up and making a difference in the lives of others.
RFI Offers Discounts on Video Surveillance Registered with Police Departments
RFI Corporate Office, San Jose, CA – August 28, 2015 – Many of us have seen television shows and movies in which police detectives review video surveillance recordings to “catch the bad guys” as well as fail to do so when shop owners don’t have properly functioning equipment. Where not all scenarios on tv and on the big screen are realistic, both of these scenarios are very possible and can make or break a police investigation on criminal activity.
Video surveillance cameras not only assist businesses and their employees in feeling safe and protected, they have proven effective in assisting police departments and district attorneys in catching and prosecuting criminals. Several business owners and executives have cited specific incidents where giving their local police departments access to their recorded footage has helped immeasurably.
Businesses in San Jose, among other cities, can join the fight against crime while protecting their companies by registering their cameras with their local police department who have camera registry programs. In support of safer workplaces and communities as well as law enforcement agencies, RFI Communications and Security Systems offers reduced costs on video surveillance systems, installation and monitoring to businesses and individuals who register in such programs.
RFI is a diversified multi-systems integrator that designs, installs, services and monitors technology-driven security and fire/life safety solutions. RFI maintains a 5-Diamond, UL certified 24/7 monitoring center. For information on video surveillance, intrusion, other security systems and fire/life safety needs contact Linda White at email@example.com. Mention this post to receive your discount on registered cameras.
RFI on 20th Annual SDM Top Systems Integrators Report
SDM Magazine – July 6, 2015 – SDM’s Top Systems Integrators Report ranks companies by their North American systems integration revenue, which includes solutions such as design, project management, product, installation, programming, start-up, and training sold directly to an end-user customer or through a tier of contractors. RFI is proud to have made the list in 2015 for the 18th consecutive year. We currently occupy the 15th spot out of 110 on the list. To read the article, visit http://www.sdmmag.com/articles/91383-20th-annual-sdm-top-systems-integrators-report
RFI CEO Wins Vice Presidency for The Electronic Security Association (ESA)
San Jose, CA – RFI Communications & Security Systems is pleased to announce that Dee Ann Harn, second generation CEO/Owner of RFI Enterprises, Inc., won the election for Vice Presidency of the Electronic Security Association (ESA). Established in 1948, ESA, has evolved into the largest professional trade association in the United States with the purpose of representing, promoting and enhancing the growth and professional development of the electronic life safety, security, and integrated systems industry. In cooperation with a federation of state associations, ESA provides government advocacy and delivers timely information, professional development tools, products and services that members use to prosper and grow their businesses. The association works at all levels to increase awareness about the value of the products and services members provide. It supports new technology and applications with customized and relevant training and proactively promotes the industry through consumer awareness activities supported by trade and media relations programs. ESA also supports legislation and regulations that enhance public safety. Guided by strong leadership and a commitment to the advancement of technology and professionalism, ESA is on a strong foundation that includes financial stability and recognition as the only professional trade association that works to address issues important to the well-being of the industry.
The ESA’s executive team leads, under the authority of the board of directors, to uphold the Bylaws and Code of Ethics. With Dee Ann’s qualifications as an industry business owner and her experiences in serving the trade, she has a unique ability to represent ESA members for the next two years and provide continuity to the vice president role. She demonstrates her commitment to building a strong association by her willingness to listen, demonstrate patience, show vision, and initiate action when necessary. Dee Ann is actively involved in industry organizations CSAA, ESA, and ASIS. She currently is serving as Vice President on ESA’s Executive Committee and chair for the Executive Management Professional group.
Dee Ann’s leadership of RFI has reinforced her responsibility to develop not just her own company, but to utilize her position on the Executive Committee to look for opportunities to bridge our industry to the inevitable changes seen with new technology and incoming workforce development. Her commitment and work ethic learned from growing up in a family owned business has provided a strong understanding of the history of the security industry over the past three decades. Her family started RFI in 1979, in a small town outside of San Jose, California as a way to put the kids through college. The business has grown to include a CSAA Five Diamond UL Monitoring Center, located within the corporate office in San Jose, as well as five additional locations on the west coast. RFI has been named SDM’s 2012 Systems Integrator of the Year, Honoree and has been consistently recognized as one of the top 25 Family Owned Businesses by Silicon Valley/San Jose Business Journal.
Law Enforcement Support for ASAP-to-PSAP
May 29, 2015 – At ISC West in April, a panel of law enforcement officers took the stage to discuss “Verified Alarms and Priority Response” presented by the Partnership for Priority Verified Alarm Response (PPVAR). A big part of the conversation was ASAP-to-PSAP. The ASAP program enables monitoring centers to transmit alarm response requests directly into the 911 center’s automated dispatch program, eliminating manual phone calls and reducing potential for error. RFI’s Control Center was the first monitoring center on the west coast to have the ability to be able to perform the ASAP side of the equation. This technology makes it beneficial for systems to be monitored and video to be verified through our monitoring center. Law enforcement agencies are trying to get here also, but currently, there are not yet any jurisdictions that have PSAP on the west coast. This video features law enforcement executive experts weighing in on the ASAP program and its benefits.
RFI Listed with the SDM 100 Largest Security Providers in the United States
SDM Magazine, May 2015 — RFI is honored to be in top half of the 2015 SDM 100 Largest Security Providers list. The companies on the list are in the U.S. and were ranked by their Recurring Monthly Revenue (RMR). They provide electronic security systems and services to both residential and commercial customers. Revenue is from the sale, installation, service, hosting and monitoring of electronic security and safety systems, such as intrusion and fire alarm, access control, video surveillance, and related low-voltage systems. RFI is #49 on the list. Stay connected to RFI by following our LinkedIn page.
HID Global and RFI Pilot Use of Smartphones and Gesture Technology for Enterprise Access Control
San Jose, CA, October 15, 2014 –RFI Communications & Security Systems and HID Global® completed a successful mobile access control pilot at Netflix®, the world’s leading Internet subscription service for enjoying TV series and films. Pilot participants used the RFI installed HID Mobile Access® solution on a variety of Samsung and Apple smartphones with Bluetooth Smart communications channels, and utilized HID Global’s patented “Twist and Go” gesture technology as a new, more convenient way to open doors.
“We were pleased with the results of our initial pilot in 2012 with HID Global and RFI, which validated the benefits of mobile access control for physical enterprise security,” said Amy Dee, director of procurement and facilities with Netflix. “Our latest 2014 project really illustrates how far mobile access control has come over the last couple of years. The HID Mobile IDs and HID Mobile Access App are extremely easy to use, and HID Global’s mobile-enabled readers meet all the needs of our demanding enterprise environment. We also found that the HID Secure Identity Services portal is easy to use, making identity management a very simple and secure process.”
A key element of the 2014 pilot was the use of Bluetooth Smart, whereas NFC was the only short-range communication technology available for mobile access control during the 2012 Netflix pilot. Adding support for Bluetooth Smart enables mobile access control to be used with popular smartphones, tablets and other mobile devices, without the need for accessories. Bluetooth Smart also delivers a longer connection range, which, coupled with HID Global’s patented “Twist and Go” gesture technology, makes it possible to open doors and gates while driving or walking up to a mobile-enabled reader by simply rotating the smartphone.
Powered by Seos®, the HID Mobile Access solution worked seamlessly with the existing Netflix access control system from AMAG, and HID Global’s mobile-enabled iCLASS SE® readers delivered maximum flexibility by enabling participants to use Mobile IDs as well as their existing HID Prox keyfobs and MicroProx Tags.
“HID Global has established a true ecosystem for mobile access control that, in turn, has created the opportunity for partners like RFI to enter new markets where we can deliver important new capabilities and customer value,” said Brad J. Wilson, CPP, President and COO, RFI Enterprises, Inc. “As an HID Advantage Platinum Partner, it has been extremely valuable working with HID Global on this ground-breaking pilot. We look forward to continuing our collaboration with a company that has great vision and the critical ability to anticipate and help lead industry developments that require the highest levels of trust and authentication.”
According to Adrian Noriega, the RFI field project manager who installed HID Mobile Access for the Netflix pilot, the HID Mobile Access Configuration Application was used to configure the Bluetooth Smart portion of the iCLASS SE reader so that users could either tap their smartphone to it or rotate (twist) the device as they approached it. Installing the HID Mobile Access App on participants’ phones was also quick and trouble-free. “Once participants received the invitation code, they were able to use the App with ease,” Noriega said. “Also, having the ability to use the ‘Twist and Go’ feature was very convenient for pilot participants. This solution really represents technology at its best, and the next step in security and convenience for access control.”
“This pilot demonstrated the benefits of HID Mobile Access while also highlighting our ongoing commitment to valued HID Advantage Partners like RFI, which is ranked #16 on the 2014 SDM Magazine 100 Report,” said Debra Spitler, vice president, Strategic Alliances with HID Global. “Our customers and partners are both vitally important to us as we work to innovate what’s next in secure identities, and to bring new products, solutions and services to market.”
RFI Ranked #16 on The SDM 100 Report
July 11, 2014 –The SDM 100 Report ranks U.S. companies that provide electronic security systems and services to both residential and non-residential customers. The primary objective of the report is to measure consumer dollars gained by alarm companies, in order to present an account of the size of the market served by the 100 largest security providers. These alarm companies earn their revenues from the sale, installation, service and monitoring of electronic security systems — such as intrusion and fire alarm, access control, video surveillance, and related low-voltage systems.
RFI is proud to have made it onto the top 100 list for the 23rd year in a row (since the report’s inception). RFI is ranked #16 on the 2014 SDM 100 Report.
RFI’s Mark Simpson Wins 2014 CSAA Support Person of the Year
July 8, 2014 — Mark Simpson, RFI’s Control Center manager, recently received the 2014 CSAA Support Person of the Year Award.
The Central Station Alarm Association (CSAA) recognizes central stations and their outstanding personnel who perform in the highest professional manner, making a significant contribution to the betterment of the alarm industry and the alarm profession, while demonstrating exceptional service to their customers and community. The recognition takes place annually at the CSAA Excellence Awards ceremony at ESX in Nashville, Tennessee.
In Mark’s 27 years with RFI, he has shown dedication to not only RFI and The Control Center, but to the industry as a whole. He takes personal responsibility to sharpen his skills to benefit the central station as well as its customers. Mark has shown his commitment to both continuing his own education and to training the next generation. In addition, he serves at the president of the Silicon Valley Alarm Association.
Says CEO of RFI Dee Ann Harn, “All of us at RFI are tremendously proud of Mark. Receiving the award for 2014 CSAA Support Person of the Year is much deserved. For over 25 years, Mark has helped build RFI’s Control Center to become one of the premium monitoring stations in the western region. He has shown a commitment to learning and implementing new technology to make the Control Center successful. Thank you Mark!”