RFI is deeply committed to world-class service and customer satisfaction.  It is a cornerstone of our culture and guides everything we do.  That's why we continually check to see how well we are doing in meeting these high standards, and the most important source of that feedback is you.

So please take a few moments to complete the following brief survey.  Results will be made available to RFI management and employees to foster quality improvement and to provide a point of reference for areas where we may need to sharpen our focus.

On behalf of all of us at RFI, thank you for being our customer and for your participation in this survey.

Brad J. Wilson, CPP
President

CENTRAL STATION
1. How would you describe your experience with our Central Station staff?
	Very positive
	Somewhat positive
	Somewhat negative
	Very negative
	No experience
2. Are dispatchers knowledgeable when answering questions?
	Always
	Usually
	Sometimes
	Never
3. What else would you like to say about your experience with our Central Station?
SERVICE
4. How would you describe your experience with RFI’s service technicians?
	Very positive
	Somewhat positive
	Somewhat negative
	Very negative
	No experience
5. What else would you like to say about your experience with our service technicians?
SALES
6. How would you describe your experience with RFI’s sales staff?
	Very positive
	Somewhat positive
	Somewhat negative
	Very negative
	No experience
7. What else would you like to say about your experience with our sales staff?
MANAGEMENT
8. How would you describe your experience with RFI’s management?
	Very positive
	Somewhat positive
	Somewhat negative
	Very negative
	No experience
9. What else would you like to say about your experience with RFI's management?
10. Why did you select RFI as your security provider?
11. What do you like best about your relationship with RFI?
12. What do you like least about your relationship with RFI?
13. Is there anything else you would like to tell us?
14. How likely is it that you would recommend RFI to a friend or colleague?
	Extremely Likely		Extremely Unlikely
	10 9 8 7 6 5 4 3 2 1
15. Contact information
	First Name:
	Last Name:
	Company Name:
	Phone Number:
	Email Address:
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