RFI Products and Services Overview
RFI has been serving the security needs of businesses and homeowners from concept to completion for
29 years. Through ongoing  investments in technology and employee training, RFI is able to offer a wide range of cutting-edge products, professional services and seamlessly integrated systems to more effectively manage and secure both home and office.
From alarm monitoring to digital video, location-based services and access control, our UL-listed Control Center delivers customer-driven and vendor-independent security services. At RFI, quality, value and innovative applications of technology are the cornerstone of our company.
RFI provides its customers all the advantages, benefits and value of doing business with a mature company. The fulfillment of customer expectations lies in a carefully planned team approach. RFI’s account managers, engineers and integration specialists use their combined skills to provide technical excellence, systems experience, product knowledge, cost-and-schedule conscious management and conscientious installation teams.
As a diversified multi-systems integrator, RFI’s reputation and record of performance has been built on consistent, responsive service and support backed by stringent performance standards, and an underlying commitment to customer service and quality control.
In future issues of the Integrator, we’ll explore the many products and services RFI provides in detail. In this issue, however, we’re going to begin with an overview of the breadth of our products and customer services, including Access Control, Fire Alarm/Life Safety, Audio and Video Communications, Central Station Monitoring and unrivaled Customer Service.
 Security Solutions & Access Control
As the name implies, access control is the process of controlling who is allowed to go where and when, granting or rejecting access to an area depending on access rights.
From the parking lot to the loading dock to the data center, and from the front door to the rear slider — there are “hot spots” in any home or business where security issues matter the most. Regulating access to business assets and personal possessions is critical to maintaining effective security.
In other words, you decide how much protection your business or personal assets need and who should have access to them, and RFI provides the means to let you control that level of access according to your overall security goals. RFI specializes in designing and installing integrated, state-of-the-art access control systems that utilize the full range of existing technology, such as:
- Photo ID and card management systems
- Analog, digital and IP-based video systems
- Turnstiles and mantraps
- Residential and commercial intrusion detection systems
- Physical and logical access solutions for virtually all access control needs
- Interactive remote system management
- Detailed documentation
- UL-listed central station monitoring
- Post installation services
- Preventative and maintenance agreements
Fire Alarm/Life Safety
Fire causes devastating property losses totaling over $6.5 billion annually. And statistics show that most fires occur at night or in the early morning hours when people are asleep.
RFI provides diverse engineering and design services for fire protection/life safety systems that include sprinklers and sprinkler monitoring, dry/pre-action systems, advanced fire alarm/life safety, life safety analysis and specialized protection applications. Our expertise includes all facets of building protection including programmatic development and life safety analysis, water supply layout and project delivery .
RFI’s fire protection and life safety engineers understand that safety is a key consideration when designing a new building or protecting an existing facility. We have years of experience developing safety systems for every type of building from towering high rises to multi-building campus configurations, and our clients depend on us to expertly follow stringent building codes and standards for safe operation.
Critical to the concept of systems integration is the mandate that all systems, no matter how closely integrated, remain independent. Regardless of what happens to other systems, each individual system must also be able to operate independently and perform its own specific functions. Our Fire Alarm/Life Safety services include:
- Campus/High Rise Fire Alarm Systems
- Design/Build Engineering Services
- Emergency Notification
- Fire Suppression (FM-200)
- Pre-Action System Detection
- Sprinkler Monitoring
- Turnkey Installation
- Water Leak Detection
- U.L. Installations
- U.L. Central Station
- Union Installation Services
Audio and Video Communications
Communication technology is one of the most complex components in securing homes and businesses, and it is absolutely vital in the overall mix of security services. But with the constant barrage of new technology and improved products, deciding which systems and components will best suit a customer's security needs is no easy task. For business customers in particular, the answer lies in determining which technologies to use to maximize security while also enhancing productivity and their return on investment.
Increasingly, organizations are relying on timely enterprise-wide information flow to generate cost savings and a competitive advantage. Organizational assets, however, are not always centralized and may be mobile or located at a remote site where land-based communication links are not available or are cost-prohibitive.
Companies can gain a fast return on investment by choosing a robust communications system that grows as they grow, provides increased safety for both employees and customers, improves productivity and contributes to reduced business costs.
RFI provides a wide range of audio and video communication technologies and high standards of design and implementation. The beauty of this technology is that it facilitates instant, simultaneous group communication from disparate offices and locations, which has a profoundly positive impact on both business activities and security needs.
Rapid communication is the key to effective security. RFI’s advanced communication systems enable businesses to monitor, track and control fixed and mobile assets, and monitor ongoing conditions in remote locations. Our services include:
- Audio
- Broadband
- Local Area Networks
- Design/Build Engineering Services
- Intercom
- Phone Systems
- Public Address
- Video Control
- Video Projection
- Voice Mail Systems
- Sound Masking
- Structured Cabling
- Voice Cabling
Central Station Monitoring
The heart of every RFI system is our Underwriters Laboratories (UL) Listed Central Monitoring Station. Our UL-listed Central Station features the most advanced  computerized surveillance technology and is equipped with stand-by power generating facilities to keep us "online" during an electrical blackout or natural disaster, assuring uninterrupted monitoring of your system. Because our Central Station has been given UL's highest rating, you can receive maximum insurance credits on certain types of installations.
RFI’s 24/7 Video Center offers full service solutions integrated within a state-of-the-art UL listed central station. By combining advanced technology with comprehensive and on-going training, our industry-certified team is dedicated to providing the highest levels of professional, prompt and courteous service.
RFI has a comprehensive central alarm station program to suit every security need to provide you with the comfort of knowing that all alarms generated by your system will be quickly and efficiently handled, with trained professionals responding instantly to any emergency. RFI offers the following services and system features:
Services
- Video alarm verification
- Video surveillance services
- Internet monitoring
- Two-way voice monitoring
- Automated E-mail alarm notification
- Commercial and residential monitoring
- Elevator/emergency monitoring
- Fire alarm and life safety monitoring
- Industrial monitoring
- Medical alert monitoring
- Remote facility control management
- Remote security access management
Features
- UL-listed central station
- Dual backup power generators
- Backup wireless communications (radio and cellular)
- Three-way hot redundant computers
- State licensed and SIA-certified dispatchers
- GE/MAS software
- Nationwide coverage
- Web access
Customer Service
RFI’s Customer Service Department is dedicated to providing quality 24/7 services. Our Post-Installation Services, for example, ensure continued attention to your needs over time  regardless of what those needs may be with any of our installed systems. Our service personnel have all been trained to focus on the satisfaction of our customers as their first priority, and we have provided them with the resources necessary for their success in meeting this service goal.
We can provide individual customer attention, as well as radio dispatched Certified Service Technicians, tailored service agreements, extended warranty programs, bar coded testing/inspection preventive maintenance programs and Technical Help Desk response with remote diagnostic and system management. We also provide added-value services, such as Remote Access Management and Video Surveillance Services.
Our suite of post-installation services include:
- 24-hour customer service desk
- 24/7 service agreements
- Alpha paging notification
- Inspection/functional testing programs
- Extended warranty programs
- Interactive remote system management
- Tailored service agreements
Today, anybody can purchase new technologies from different companies and cobble them together. The real challenge lies in integrating all of them into a sensible master plan and making them work together as one system. That’s where RFI has excelled for the past 26 years. Our highest priority is giving you the confidence that comes from knowing you can depend on our speed, accuracy and reliability in response to your alarm signals.
Each year since 1997, RFI has been recognized as one of the top 20 systems integrators in the country, and has long invested in improving the expertise of its employees and the delivery of services to customers through its membership in organizations like SecurityNet, an association of the top system integrators in the country.
Finally, RFI has developed partnerships with the leading security industry manufacturers to enhance its product offerings and is proud to be associated with the following professional security organizations. These partnerships and industry affiliations demonstrate RFI's long-term commitment to excellence and customer satisfaction.
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